SHBXCCS002 - Provide salon service to clients Written Assessment 1. Give an example of good body language 2. What volume and tone of someone's voice would Make you feel welcome Make you feel uncomfortable 3. List 1 positive and 1 negative of using the following Email / Letter / Telephone 4. If you had to describe the ideal Salon employee, what would you say? List 4 points 5. When providing service to client's, there is legislation that must be followed. List 1 reason for each; Anti-discrimination / Consumer protection/Privacy / Work place health and safety 6. Give an example of a client complaint and how you would resolve it in a positive way. 7. When dealing with a difficult client, list 3 things you could do - or offer-the client as a way to resolve their concern. 8. Some clients have special needs. What does this mean? 9. Why is it so important to have a client record system? What information is recorded? 10. How would you learn about the products at your Salon if you could not attend any product training? 11. At the Headmasters Salon, we use the Kitomba system. What other functions does Kitomba have besides recording client's information and booking appointments?

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