Hi I'm graham a Beetham can you please fix a problem I am having when I call my friend in Hervey Bay we yousted to video all the time once a day but sence Monday no video from both ends and only voice then now no voice I just got a new mobile phone the number is the same 0432xxxxxxso what is the problem l just up loaded line as before it worked twice and now it does not work can you please fix a problem for me